Propuesta para el mejoramiento del desempeño de un tripulante de cabina
The present study is a professional report that describes narratives and experiences taken from the real life of a cabin crew member, of a flight company, during the three phases of attention to passengers, which has been used, as inputs, to prepare a proposal to enhance the aviation company. Additi...
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2011
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| Mynediad Ar-lein: | http://www.dspace.espol.edu.ec/handle/123456789/14845 |
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Ychwanegu Tag | _version_ | 1858337373019963392 |
|---|---|
| author | Agreda Fernandez, Maria Elena |
| author2 | Carvache, Wilmer |
| author2_role | author |
| author_facet | Agreda Fernandez, Maria Elena Carvache, Wilmer |
| author_role | author |
| collection | Repositorio Escuela Superior Politécnica del Litoral |
| dc.creator.none.fl_str_mv | Agreda Fernandez, Maria Elena Carvache, Wilmer |
| dc.date.none.fl_str_mv | 2011-02-28 2011-02-28 2011-02-28 |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://www.dspace.espol.edu.ec/handle/123456789/14845 |
| dc.language.none.fl_str_mv | spa |
| dc.rights.none.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Escuela Superior Politécnica del Litoral instname:Escuela Superior Politécnica del Litoral instacron:ESPOL |
| dc.subject.none.fl_str_mv | TRIPULANTES DE CABINA DIFUSIÓN PROFESIONALIZACIÓN CAPACITACIÓN |
| dc.title.none.fl_str_mv | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | The present study is a professional report that describes narratives and experiences taken from the real life of a cabin crew member, of a flight company, during the three phases of attention to passengers, which has been used, as inputs, to prepare a proposal to enhance the aviation company. Additionally, a survey was applied to a purpose sample of 40 participants. The origins of the role of a cabin crew member, the importance of such role for the security and the quality of the service offered to passengers were part of the results obtained. The proposal includes two main objectives: first, to enhance the image that the passengers have about the functions of a cabin crew member, through diffusion activities; and, second to recommend the inclusion of academic content in the formation plan and training of the cabin crew members to be. Finally, conclusions and recommendations are presented. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | ESPOL_44e88f6a23f0563d1e108467c7f8a10d |
| instacron_str | ESPOL |
| institution | ESPOL |
| instname_str | Escuela Superior Politécnica del Litoral |
| language | spa |
| network_acronym_str | ESPOL |
| network_name_str | Repositorio Escuela Superior Politécnica del Litoral |
| oai_identifier_str | oai:www.dspace.espol.edu.ec:123456789/14845 |
| publishDate | 2011 |
| reponame_str | Repositorio Escuela Superior Politécnica del Litoral |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Escuela Superior Politécnica del Litoral - Escuela Superior Politécnica del Litoral |
| repository_id_str | 1479 |
| spelling | Propuesta para el mejoramiento del desempeño de un tripulante de cabinaAgreda Fernandez, Maria ElenaCarvache, WilmerTRIPULANTES DE CABINADIFUSIÓNPROFESIONALIZACIÓNCAPACITACIÓNThe present study is a professional report that describes narratives and experiences taken from the real life of a cabin crew member, of a flight company, during the three phases of attention to passengers, which has been used, as inputs, to prepare a proposal to enhance the aviation company. Additionally, a survey was applied to a purpose sample of 40 participants. The origins of the role of a cabin crew member, the importance of such role for the security and the quality of the service offered to passengers were part of the results obtained. The proposal includes two main objectives: first, to enhance the image that the passengers have about the functions of a cabin crew member, through diffusion activities; and, second to recommend the inclusion of academic content in the formation plan and training of the cabin crew members to be. Finally, conclusions and recommendations are presented.2011-02-282011-02-282011-02-28info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://www.dspace.espol.edu.ec/handle/123456789/14845spainfo:eu-repo/semantics/openAccessreponame:Repositorio Escuela Superior Politécnica del Litoralinstname:Escuela Superior Politécnica del Litoralinstacron:ESPOL2011-02-28T17:13:29Zoai:www.dspace.espol.edu.ec:123456789/14845Institucionalhttps://www.dspace.espol.edu.ec/Universidad públicahttps://www.espol.edu.ec/.https://www.dspace.espol.edu.ec/oaiEcuador...opendoar:14792011-02-28T17:13:29falseInstitucionalhttps://www.dspace.espol.edu.ec/Universidad públicahttps://www.espol.edu.ec/.https://www.dspace.espol.edu.ec/oai.Ecuador...opendoar:14792011-02-28T17:13:29Repositorio Escuela Superior Politécnica del Litoral - Escuela Superior Politécnica del Litoralfalse |
| spellingShingle | Propuesta para el mejoramiento del desempeño de un tripulante de cabina Agreda Fernandez, Maria Elena TRIPULANTES DE CABINA DIFUSIÓN PROFESIONALIZACIÓN CAPACITACIÓN |
| status_str | publishedVersion |
| title | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| title_full | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| title_fullStr | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| title_full_unstemmed | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| title_short | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| title_sort | Propuesta para el mejoramiento del desempeño de un tripulante de cabina |
| topic | TRIPULANTES DE CABINA DIFUSIÓN PROFESIONALIZACIÓN CAPACITACIÓN |
| url | http://www.dspace.espol.edu.ec/handle/123456789/14845 |