Implementación de balanced scorecard en el laboratorío de ensayos metrológicos y de materiales de la escuela superior politécnica del litoral como un modelo de gestión y planificación estratégica

This work seeks to implement Balanced Scorecard as a management model and strategic planning in the LEMAT in order to maximize performance and efficiency of laboratory services. The information was obtained through staff interviews, visits to the installations and workshops for improvement. The stra...

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Bibliographic Details
Main Author: Arroba, J. (author)
Other Authors: Álava, O. (author), Arias, C. (author)
Format: article
Language:spa
Published: 2011
Subjects:
Online Access:http://www.dspace.espol.edu.ec/handle/123456789/14865
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