Factores clave en la percepción de los usuarios respecto a la calidad del servicio prestado por la Empresa Pública Tame EP. en la ciudad de Guayaquil
The main objective of this work is to identify the key factors in the perception of users regarding the quality of services provided by the airline TAME EP in the city of Guayaquil. The data for the analyses were obtained by mixed technique: quantitative and qualitative, considering a total target p...
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| Format: | bachelorThesis |
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2020
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| Online Access: | http://repositorio.iaen.edu.ec/handle/24000/6295 |
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