Perception of public services: an analysis of the Department of Revenues of the Decentralized Autonomous Government of Quevedo - Ecuador, 2018

The purpose of this article is to carry out an analysis of the perception that the citizens of Quevedo-Ecuador have, about the quality of the services offered by the Department of Collections of the Decentralized Autonomous Government of this canton, through the model that measures this perception....

• Main Author: Arguello Núñez, León (author)
• Other Authors: Bucheli Espinoza, Nelson (author), Purcachi Aguirre , Walter (author), Pérez Arévalo , Mario (author)
• Format: article
• Language: spa
• Published: 2022
• Subjects: SERVQUAL; calidad del servicio; rentas y recaudaciones; gestión municipal; usuarios; quality of service; income and collections; municipal management; users
• Online Access: https://revistas.uta.edu.ec/erevista/index.php/bcoyu/article/view/1795