La Calidad Percibida por el Cliente del Servicio Hotelero. Una Revisión Bibliográfica

This article analyzes the main theoretical conceptions about the conceptual aspects of the perceived quality of service in hotels. The bibliographic review reaches from 1985 to 2018. Physical and digital publications, including books, thesis and scientific articles, related to the hotel service have...

• Autor principal: Angamarca Izquierdo, Guillermo (author)
• Outros Autores: Díaz González, Yelenis (author), Martínez Martínez, Carlos (author)
• Formato: article
• Idioma: spa
• Publicado em: 2019
• Assuntos: Marketing turístico; calidad de servicio percibido; revisión bibliográfica; Touristic marketing; quality percibed service; bibliographic review
• Acesso em linha: https://revistas.uteq.edu.ec/index.php/csye/article/view/299