Internal service quality on job satisfaction: an analysis of its influence

Internal service quality has been commonly evaluated in the area of external customers, especially in service industries. The need to understand internal customers has caused organizations to strengthen their internal service quality in such a manner that it affects work satisfaction. The objective...

• Autor principal: Barragán-Landy, Milton F. (author)
• Outros Autores: Astudillo Astudillo, Josué (author)
• Formato: article
• Idioma: spa
• Publicado em: 2023
• Assuntos: Gestión laboral; Percepción de Calidad; Satisfacción en el trabajo; Manufactura; Clientes internos; work management; perception of quality; employee satisfaction; manufacturing; internal customers; gestão laboral; percepção de qualidade; satisfação laboral; fabricação; clientes internos
• Acesso em linha: https://revistas.uasb.edu.ec/index.php/eg/article/view/3916