Content analysis of regional portals “my documents”: application experience

The relevance of topic is due to the search for new approaches and methods used to assess the quality and accessibility of state and municipal services. The aim of the article is to update new approaches to the study of the level of public services on e-government portals and to consider the possibi...

• Auteur principal: V. Babakaev, Sergey (author)
• Format: article
• Langue: eng
• Publié: 2020
• Sujets: state and municipal services; e-government; service quality assessment; service satisfaction; comple
• Accès en ligne: https://revista.sangregorio.edu.ec/index.php/REVISTASANGREGORIO/article/view/1275