Methodological proposal for the measurement of the incidence of electronic satisfaction and the flow experience in loyalty to the public service company
This research focuses on proposing a methodology to measure the incidence of electronic satisfaction and the flow experience on loyalty to the public service company. Three hypotheses are established: the influence of electronic satisfaction on company loyalty, the customer flow experience as an ind...
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| 其他作者: | , , |
| 格式: | article |
| 語言: | spa |
| 出版: |
2023
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| 主題: | |
| 在線閱讀: | https://identidadbolivariana.itb.edu.ec/index.php/identidadbolivariana/article/view/218 |
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