Methodological proposal for the measurement of the incidence of electronic satisfaction and the flow experience in loyalty to the public service company
This research focuses on proposing a methodology to measure the incidence of electronic satisfaction and the flow experience on loyalty to the public service company. Three hypotheses are established: the influence of electronic satisfaction on company loyalty, the customer flow experience as an ind...
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| Övriga upphovsmän: | , , |
| Materialtyp: | article |
| Språk: | spa |
| Publicerad: |
2023
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| Ämnen: | |
| Länkar: | https://identidadbolivariana.itb.edu.ec/index.php/identidadbolivariana/article/view/218 |
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