Analysis of student satisfaction with the quality of the online payment process at the Bolivarian University of Ecuador.

The quality of the digital services provided by universities is a factor that directly affects the level of customer satisfaction, especially students who are their reason for existing. That is why the purpose of this study was to evaluate student satisfaction with the payment platform of the Integr...

• Autor principal: Claudett Villalba, Daniela Estefany (author)
• Outros Autores: Claudett Villalba, Anthony Josue (author), Peñate Santana, Yaimara (author), Reigosa Lara, Alejandro (author)
• Formato: article
• Idioma: spa
• Publicado em: 2024
• Assuntos: satisfacción del cliente; calidad del servicio; Servperf; plataformas de pago online; universidades; Calidad de educación; customer satisfaction; service quality; online payment platforms; universities; Education quality
• Acesso em linha: https://identidadbolivariana.itb.edu.ec/index.php/identidadbolivariana/article/view/275