Analysis of student satisfaction with the quality of the online payment process at the Bolivarian University of Ecuador.

The quality of the digital services provided by universities is a factor that directly affects the level of customer satisfaction, especially students who are their reason for existing. That is why the purpose of this study was to evaluate student satisfaction with the payment platform of the Integr...

• 1. Verfasser: Claudett Villalba, Daniela Estefany (author)
• Weitere Verfasser: Claudett Villalba, Anthony Josue (author), Peñate Santana, Yaimara (author), Reigosa Lara, Alejandro (author)
• Format: article
• Sprache: spa
• Veröffentlicht: 2024
• Schlagworte: satisfacción del cliente; calidad del servicio; Servperf; plataformas de pago online; universidades; Calidad de educación; customer satisfaction; service quality; online payment platforms; universities; Education quality
• Online Zugang: https://identidadbolivariana.itb.edu.ec/index.php/identidadbolivariana/article/view/275