Implementación de una plataforma multicanal de contact center para la modalidad de teletrabajo
The present project seeks to implement a multi-channel platform to be used under the telework modality in a contact center company in the city of Quito, Ecuador. A description will be made of the current telephony technological infrastructure that the company has, defining architecture and system ca...
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| Format: | bachelorThesis |
| Idioma: | spa |
| Publicat: |
2019
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| Accés en línia: | http://dspace.udla.edu.ec/handle/33000/11520 |
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