Implementación de una plataforma multicanal de contact center para la modalidad de teletrabajo

The present project seeks to implement a multi-channel platform to be used under the telework modality in a contact center company in the city of Quito, Ecuador. A description will be made of the current telephony technological infrastructure that the company has, defining architecture and system ca...

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Bibliographic Details
Main Author: Bejarano Palacios, Darwin Alejandro (author)
Other Authors: Sánchez Lascano, Marcos Adrián (author)
Format: bachelorThesis
Language:spa
Published: 2019
Subjects:
Online Access:http://dspace.udla.edu.ec/handle/33000/11520
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