Implementación de una plataforma multicanal de contact center para la modalidad de teletrabajo

Implementación de una plataforma multicanal de contact center para la modalidad de teletrabajo

The present project seeks to implement a multi-channel platform to be used under the telework modality in a contact center company in the city of Quito, Ecuador. A description will be made of the current telephony technological infrastructure that the company has, defining architecture and system ca...

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Bibliographic Details
Main Author: Bejarano Palacios, Darwin Alejandro (author)
Other Authors: Sánchez Lascano, Marcos Adrián (author)
Format: bachelorThesis
Language:spa
Published: 2019
Subjects:
TELEFONÍA
TELETRABAJO
CALL CENTERS
REDES DE TELECOMUNICACIONES
Online Access:http://dspace.udla.edu.ec/handle/33000/11520
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http://dspace.udla.edu.ec/handle/33000/11520

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