Quality Function Deployment: Definition, Benefits And Disadvantages In Its Application For Customer Satisfaction Management. Critical Analysis By Data Mining.

The aim was to conduct a literature review on the QFD methodology, its benefits, and disadvantages in quality management across different production contexts. Thirty articles were reviewed using Atlas.ti software to categorize the information into four categories and nine subcategories. The benefits...

• Главный автор: Viscarra Alarcón, Paulo César (author)
• Формат: bachelorThesis
• Язык: spa
• Опубликовано: 2023
• Предметы: SATISFACCIÓN DEL CLIENTE; CALIDAD; MEJORA CONTINUA; QUALITY FUNCTION DEPLOYMENT
• Online-ссылка: https://dspace.ueb.edu.ec/handle/123456789/6372