INFLUENCIA DEL CLIMA ORGANIZACIONAL EN LA CALIDAD DEL SERVICIO HOTELERO

The hotel industry aims to exceed the expectations of its customers through an intangible service, hospitality. To ensure a memorable experience is required operational staff of a hotel stay motivated to serve their guests in a friendly and attentive, to which must exist in the work environment opti...

• Hlavní autor: Faggioni Zambrano, Lisette Janneth (author)
• Médium: bachelorThesis
• Jazyk: spa
• Vydáno: 2015
• Témata: Industria hotelera,; sistema de calidad; clima organizacional,; motivación,; servicio al huésped; óptimo
• On-line přístup: http://repositorio.uees.edu.ec/123456789/2007