La Lealtad de los Clientes y su Relación con la Lealtad de los Colaboradores

Many academics and practitioners discuss the differences in service companies' results. For decades, it has been analyzed why organizations lose clients, even though managers understand the importance of these for the generation of profits or better results, but the reality is that in today...

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Bibliografiske detaljer
Hovedforfatter: Guerrero Bejarano, Maria Auxiliadora (author)
Andre forfattere: Silva Siu, Daniel Ricardo (author)
Format: article
Udgivet: 2017
Fag:
Online adgang:https://doi.org/10.33890/innova.v2.n9.2017.477
https://repositorio.uide.edu.ec/handle/37000/3530
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