La satisfacción laboral y su efecto en la satisfacción del cliente, un análisis teórico

There are various studies that suggest that the satisfaction of the employee has a correlation with the satisfaction of the clients. On the service end there are various components from the comprehensive service management that if done in unison with a management committed to motivate the team; the...

• Main Author: Guerrero Bejarano, Maria Auxiliadora (author)
• Other Authors: Parra Suárez, Richard John (author), Arce Vera, Mayda Flor (author)
• Format: article
• Published: 2018
• Subjects: empleados satisfechos; clientes satisfechos; relación; satisfied employees; satisfied customers; relationship
• Online Access: https://doi.org/10.33890/innova.v3.n8.2018.879; https://repositorio.uide.edu.ec/handle/37000/3218