Diseño de un Manual de Hospitalidad para las hostales de Primera Categoria de la Ciudad de Riobamba.
This work contains the problems faced by employees of first class hotels in the Riobamba city, because they do not assist customers in a good way. Their empirical knowledge is not enough to face situations in which the rules of hospitality are used in order to achieve customer satisfaction. What jus...
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| Main Author: | |
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://dspace.unach.edu.ec/handle/51000/583 |
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