Mejora continua y satisfacción de los clientes en el Hotel “El Cisne Internacional” de la Ciudad de Riobamba
This research project proposes a continuous improvement model for the satisfaction of the clients of the El Cisne International Hotel; based on the use of a management tool that starts from the following premises: Define, Measure, Analyze, Improve and Control DMAIC Six Sigma, which will allow the ho...
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| Hoofdauteur: | |
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| Formaat: | bachelorThesis |
| Taal: | spa |
| Gepubliceerd in: |
2018
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| Onderwerpen: | |
| Online toegang: | http://dspace.unach.edu.ec/handle/51000/4721 |
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