Las dimensiones del modelo SERVQUAL en la satisfacción del cliente de la empresa CLOUDSTUDIO Cia. Ltda. en la ciudad de Quito

Las dimensiones del modelo SERVQUAL en la satisfacción del cliente de la empresa CLOUDSTUDIO Cia. Ltda. en la ciudad de Quito

The SERVQUAL methodology has been used to build service quality assessment instruments in a large number of countries, in public and private organizations, as well as in different services. The objective of this study was to evaluate the dimensions of the Servqual model in customer satisfaction of t...

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Detaylı Bibliyografya
Yazar: Oscar Estalin, Vizuete Toctaquiza (author)
Materyal Türü: bachelorThesis
Dil:spa
Baskı/Yayın Bilgisi: 2021
Konular:
modelo SERVQUAL
satisfacción del cliente
expectativas
percepciones
Online Erişim:http://dspace.unach.edu.ec/handle/51000/7432
Etiketler: Etiketle
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Internet

http://dspace.unach.edu.ec/handle/51000/7432

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