Las dimensiones del modelo SERVQUAL en la satisfacción del cliente de la empresa CLOUDSTUDIO Cia. Ltda. en la ciudad de Quito

The SERVQUAL methodology has been used to build service quality assessment instruments in a large number of countries, in public and private organizations, as well as in different services. The objective of this study was to evaluate the dimensions of the Servqual model in customer satisfaction of t...

• প্রধান লেখক: Oscar Estalin, Vizuete Toctaquiza (author)
• বিন্যাস: bachelorThesis
• ভাষা: spa
• প্রকাশিত: 2021
• বিষয়গুলি: modelo SERVQUAL; satisfacción del cliente; expectativas; percepciones
• অনলাইন ব্যবহার করুন: http://dspace.unach.edu.ec/handle/51000/7432