“El modelo SERVQUAL y su incidencia en el nivel de satisfacción de la Carrera de Economía de la Universidad Nacional de Chimborazo en el período 2014”.
This research provides an assessment of service quality using the SERVQUAL model which is an analysis of perception versus expectation of service. The document is divided into five chapters. The first chapter presents the theoretical framework which includes the concepts, characteristics, theories,...
Kaydedildi:
| Yazar: | |
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| Materyal Türü: | masterThesis |
| Dil: | spa |
| Baskı/Yayın Bilgisi: |
2016
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| Konular: | |
| Online Erişim: | http://dspace.unach.edu.ec/handle/51000/2738 |
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