La calidad en el servicio y su incidencia en la fidelización del cliente en los lugares turísticos del cantón Colta 2018

Tourism activity is a productive process that directly links supply and demand, which means immediate interaction between the visitor and the tourism server, requiring that the tangible and intangible resources used in the process be of quality. In this sense, the necessity arises to establish the r...

• Автор: Mirella Nataly, Arias Guadalupe (author)
• Формат: bachelorThesis
• Мова: spa
• Опубліковано: 2020
• Предмети: Calidad de Servicios; Fidelización; Turismo; Recursos Turísticos
• Онлайн доступ: http://dspace.unach.edu.ec/handle/51000/7241