Diseño de un Manual de Procedimientos de Etiqueta y Protocolo para los Servicios ofertados en el Hotel Chimborazo Internacional C.A.

This research will reveal different aspects that influence in the DESIGN OF AN ETIQUETTE AND PROTOCOL PROCEDURE MANUAL FOR THE SERVICES OFFERED AT CHIMBORAZO INTERNATIONAL HOTEL (HOTEL CHIMBORAZO INTERNACIONAL C.A.) With this objective, the concepts used have been scientifically established, they have also been synthesized according to the needs of the hotel. Many research methods and techniques were also used. For this reason this work is scientific, documental, bibliographic and carried out in the place things happen. It is also supported by adequate techniques for the gathering of information, among them we used surveys, interviews to people related to our research problem. The results of the application of both the interview and survey allowed to identify the lack of an Etiquette and Protocol Procedure Manual for the services this hotel gives and the need for one. These results are expressed by graphs with their analysis and summary. At the same time, this project provided the necessary guidelines for the creation of an Etiquette and Protocol Procedure Manual for the services offered at Chimborazo International Hotel. In its contents there is an important bibliographic collection and aspects such as: Historic Overview on Etiquette and Protocol; Basics on Business Etiquette & Protocol, Standards on Customer Assistance; Protocol in Restaurants; General Event Classification; Protocol Event Organization; Event Definition; Guidelines to be considered in Organizing Events: General; Chart for channeling event information; precedence: definition and standards; precedence standards for the public ceremonial rules in Ecuador.

• Үндсэн зохиолч: Ocaña Ocaña, Mery Elizabeth (author)
• Формат: bachelorThesis
• Хэл сонгох: spa
• Хэвлэсэн: 2012
• Нөхцлүүд: Protocolo; Etiqueta Empresarial
• Онлайн хандалт: http://dspace.unach.edu.ec/handle/51000/596