La gestión de la calidad del servicio y la satisfacción del cliente en el taller multimarca Burgos Motor´s
ABSTRACT: This research is aimed to determine the management of service quality and its impact on customer satisfaction at Burgos Motor's multi-brand workshop in response to the main problem, a lack of customer service management, repair processes, and vehicle preparation. It is necessary to po...
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| Hovedforfatter: | |
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| Format: | bachelorThesis |
| Sprog: | spa |
| Udgivet: |
2024
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| Fag: | |
| Online adgang: | http://dspace.unach.edu.ec/handle/51000/13110 |
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