La gestión de la calidad del servicio y la satisfacción del cliente en el taller multimarca Burgos Motor´s

ABSTRACT: This research is aimed to determine the management of service quality and its impact on customer satisfaction at Burgos Motor's multi-brand workshop in response to the main problem, a lack of customer service management, repair processes, and vehicle preparation. It is necessary to po...

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Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awdur: Pérez Rivera, Juan Fernando (author)
Fformat: bachelorThesis
Iaith:spa
Cyhoeddwyd: 2024
Pynciau:
Mynediad Ar-lein:http://dspace.unach.edu.ec/handle/51000/13110
Tagiau: Ychwanegu Tag
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