ANÁLISIS DE LA CALIDAD DEL SERVICIO DE LA COOPERATIVA DE AHORRO Y CRÉDITO PADRE JULIÁN LORENTE MEDIANTE EL SERVPERF

ANÁLISIS DE LA CALIDAD DEL SERVICIO DE LA COOPERATIVA DE AHORRO Y CRÉDITO PADRE JULIÁN LORENTE MEDIANTE EL SERVPERF

This research was developed to know the quality of service offered by the Savings and Credit Cooperative "Father Julián Lorente" through the SERVPERF model because it allows to measure exclusively the perception of performance that reflects the service offered by the cooperative, taking in...

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Bibliografski detalji
Glavni autor: Navarrete Zambrano, Gina Lizbeth (author)
Format: bachelorThesis
Jezik:spa
Izdano: 2019
Teme:
BANCA Y FINANZAS
CALIDAD DE SERVICIO
COOPERATIVA DE AHORRO Y CRÉDITO
SERVPERF
Online pristup:http://dspace.unl.edu.ec/jspui/handle/123456789/22087
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Internet

http://dspace.unl.edu.ec/jspui/handle/123456789/22087

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