ANÁLISIS DE LA CALIDAD DEL SERVICIO DE LA COOPERATIVA DE AHORRO Y CRÉDITO PADRE JULIÁN LORENTE MEDIANTE EL SERVPERF

This research was developed to know the quality of service offered by the Savings and Credit Cooperative "Father Julián Lorente" through the SERVPERF model because it allows to measure exclusively the perception of performance that reflects the service offered by the cooperative, taking in...

• Главный автор: Navarrete Zambrano, Gina Lizbeth (author)
• Формат: bachelorThesis
• Язык: spa
• Опубликовано: 2019
• Предметы: BANCA Y FINANZAS; CALIDAD DE SERVICIO; COOPERATIVA DE AHORRO Y CRÉDITO; SERVPERF
• Online-ссылка: http://dspace.unl.edu.ec/jspui/handle/123456789/22087