ANÁLISIS DE SATISFACCIÓN DEL CLIENTE DEL GRAND HOTEL LOJA

The objective of this research work is to analyze the degree of customer satisfaction based on the services offered by the Grand Hotel Loja, in order to fulfill this general objective, three specific ones were proposed: analyze the level of quality in services and infrastructure offered by the Grand...

• Автор: Apolo Oviedo, Jefferson Andrés (author)
• Формат: bachelorThesis
• Мова: spa
• Опубліковано: 2022
• Предмети: <SATISFACCIÓN DE CLIENTES><TURISMO><CALIDAD DE SERVICIOS> <MÉTODO SERVQUAL><ESTRATEGIAS PARA MEJORAR SERVICIOS> <ENCUESTAS DE SATISFACCIÓN>
• Онлайн доступ: https://dspace.unl.edu.ec/jspui/handle/123456789/24494