Medición del nivel de satisfacción de los clientes de la Cooperativa de Ahorro y Crédito de la Pequeña Empresa de Pastaza Cacpe - Agencia Mariscal, como herramienta de gestión para mejorar la atención al cliente
This thesis has as main objective to know the degree of customer satisfaction on the service provided by the Cooperative Savings and Credit Small Business Pastaza - Mariscal Agency, in order to generate real data to identify factors that create a negative perception customers about the service provi...
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| Main Author: | |
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://dspace.unl.edu.ec/jspui/handle/123456789/15254 |
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