Evaluación de la calidad del servicio administrativo del IESS en la ciudad de Loja, año 2021.

For public institutions, it is essential to achieve efficiency and, especially, service excellence. Therefore, the general objective of this research is to evaluate the quality of the administrative service of the Ecuadorian Institute of Social Security in Loja in 2021. A mixed approach was applied...

• Glavni avtor: Palacios López, Lizbeth Katherine (author)
• Format: bachelorThesis
• Jezik: spa
• Izdano: 2022
• Teme: <FINANZAS>; <IESS>; <LOJA>; <SERQUALl>
• Online dostop: https://dspace.unl.edu.ec/jspui/handle/123456789/25018