Satisfacción de los socios con los productos y servicios de las cooperativas de ahorro y crédito del segmento 1 de la ciudad de Loja
Customer satisfaction is a key concern for any financial institution, as it influences client loyalty and long-term sustainability. For this reason, the study focused on evaluating member satisfaction based on the quality of products and services as a sustainability strategy for savings and credit c...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2025
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| Subjects: | |
| Online Access: | https://dspace.unl.edu.ec/jspui/handle/123456789/32336 |
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