Propuesta de mejoras para procesos y servicios del departamento tics del Hospital Isidro Ayora basado en estándares de calidad Cobit 4.1 e Itil v3.
Today, it is vital that institutions, whether public or private, offer services or processes of high quality, in such a way that they generate satisfaction and wellbeing in the end user. This project aims to improve the quality and efficiency of the sequence of activities that form a process. To ach...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2016
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| Online Access: | http://dspace.unl.edu.ec/jspui/handle/123456789/17186 |
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