El departamento de recepción y la satisfacción de los turistas en los hoteles en el cantón Babahoyo, provincia de los Ríos
Currently, the quality of service and customer service in hotel establishments are of vital importance, this motivated the development of this research whose objective is to analyze the reception departments to measure the satisfaction of tourists in the hotels of the city de Babahoyo, diagnosing th...
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| Format: | bachelorThesis |
| Sprache: | spa |
| Veröffentlicht: |
2018
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| Schlagworte: | |
| Online Zugang: | http://dspace.utb.edu.ec/handle/49000/5216 |
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Tag hinzufügen | Zusammenfassung: | Currently, the quality of service and customer service in hotel establishments are of vital importance, this motivated the development of this research whose objective is to analyze the reception departments to measure the satisfaction of tourists in the hotels of the city de Babahoyo, diagnosing the current situation in order to evaluate the results obtained. Tourist satisfaction should be considered as an important factor in the hotel industries in Babahoyo, knowing the components that influence guest satisfaction, so that the hotel industry cares to know the needs and expectations of the client regarding the services they offer In the present work an analysis was made to the following hotels: Hotel Cacharí, Hotel Nuevo Cacharí, Hotel Perla Verle y el Hotel Capitol 1 where we proceeded to carry out surveys to reception staff, to know their level of training and job skills, and surveys to the guests to measure their level of satisfaction about the services received by the reception department. According to the results, a proposal is proposed to solve the problem. |
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