Servicio al cliente en Sportbet - pronósticos deportivos en la ciudad de guayaquil, provincia del Guayas, durante el período 2023.

This case study focuses on analyzing the performance of customer service at SPORTBET, a company specialized in sports forecasts in the city of Guayaquil, province of Guayas, during the year 2023. The main focus is on the quality of service provided to users, as well as customer satisfaction and loya...

• Glavni avtor: Goyes Veliz, Tiara Nayeli (author)
• Format: bachelorThesis
• Izdano: 2024
• Teme: Calidad de servicio al cliente; Servicio al cliente; Satisfacción del cliente; Fidelización; Matriz FODA; Comercio
• Online dostop: http://dspace.utb.edu.ec/handle/49000/18114