Calidad de atención a los usuarios de la Agencia de Tránsito del Cantón Urdaneta
The Urdaneta Canton Transit Agency, despite being a public institution, is threatened by constant complaints from users about the quality of the service it provides, therefore, by describing and analyzing each of the daily events It seeks to detect the problems, causes and effects that generate inco...
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| Format: | bachelorThesis |
| Published: |
2020
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| Online Access: | http://dspace.utb.edu.ec/handle/49000/8353 |
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