Análisis del recurso humano que labora en los establecimientos de alimentos y bebidas del cantón Montalvo
Any company that wants to be successful in its operations must have a trained staff, capable of carrying out their work efficiently and coping with unexpected situations that may arise in an appropriate manner in order to contribute to business objectives. For food and beverage establishments, human...
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| Format: | bachelorThesis |
| Udgivet: |
2023
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| Online adgang: | http://dspace.utb.edu.ec/handle/49000/14569 |
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Tilføj Tag | Summary: | Any company that wants to be successful in its operations must have a trained staff, capable of carrying out their work efficiently and coping with unexpected situations that may arise in an appropriate manner in order to contribute to business objectives. For food and beverage establishments, human talent is a determining factor for the quality in the execution of the service. This case study analyzes the human resources that work in food and beverage establishments in the Montalvo canton with a focus on the ability to identify the potential of resources and skills that these companies possess. Through a mixed investigation, 20 surveys were carried out on versatile cooks and waiters; and, 5 interviews with owners to obtain information about the personnel and analyze the performance of their employees. It was possible to show that there is a low quality when offering services due to the lack of training and knowledge in the different areas that are assigned. |
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