Satisfacción al cliente en Artefacta en el Cantón Urdaneta, periodo 2023.

This case study analyzes customer satisfaction at Artefacta in the canton of Urdaneta during the period of 2023, addressing the need to resolve service management issues that affect the corporate image. Through research techniques such as interviews with the manager and customer surveys, critical de...

• Autor Principal: Castro Moreira, Dexi Sayet (author)
• Formato: bachelorThesis
• Publicado: 2024
• Subjects: Satisfacción; Cliente; Capacitación; Gestión; Calidad
• Acceso en liña: http://dspace.utb.edu.ec/handle/49000/16997