Servicio al cliente en la Empresa Servi-Inter.Net del cantón Urdaneta durante el periodo 2023.

This case study evaluates the quality of customer service at Servi-Inter.Net, located in the Urdaneta canton, during the 2023 period. Through surveys conducted with 298 customers, interviews with the company owner, and direct observations, several deficiencies affecting user satisfaction were identi...

• Autor Principal: Carvajal León, Tamara Tais (author)
• Formato: bachelorThesis
• Publicado: 2025
• Subjects: Satisfacción del cliente; Fidelización; Servicio al cliente; Atención al usuario; Calidad del servicio; Comercio
• Acceso en liña: http://dspace.utb.edu.ec/handle/49000/17807