Servicio al cliente en la Empresa Servi-Inter.Net del cantón Urdaneta durante el periodo 2023.

This case study evaluates the quality of customer service at Servi-Inter.Net, located in the Urdaneta canton, during the 2023 period. Through surveys conducted with 298 customers, interviews with the company owner, and direct observations, several deficiencies affecting user satisfaction were identi...

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Detalles Bibliográficos
Autor Principal: Carvajal León, Tamara Tais (author)
Formato: bachelorThesis
Publicado: 2025
Subjects:
Acceso en liña:http://dspace.utb.edu.ec/handle/49000/17807
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