Calidad de servicio y satisfacción del cliente de las farmacias del cantón La Maná, provincia de Cotopaxi año 2018. Propuesta de un modelo de calidad.
The general objective of this research was to propose a quality service manual for customer satisfaction in the pharmacies of La Maná, province of Cotopaxi, 2019. The methodology applied was descriptive, quantitative, deductive – inductive and synthetic the types of research were bibliographic, form...
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado em: |
2019
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| Acesso em linha: | http://repositorio.utc.edu.ec/handle/27000/4798 |
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