Aplicación de una auditoría de calidad a los servicios que brinda el Banco Nacional de Fomento sucursal Baeza en la provincia de Napo, cantón Quijos, en el período del 01 de enero al 31 de diciembre del 2012
This research aims to evaluate the services provided by the financial institution, which is why the quality audit was made considering that the National Development Bank Branch Baeza has failed in using Quality Standards corresponding to ISO 9001: 2008, which caused dissatisfaction and discomfort us...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2015
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| Online Access: | http://repositorio.utc.edu.ec/handle/27000/2501 |
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