Percepción de la calidad de servicio por los clientes externos de la cooperativa de ahorro y crédito UNIBLOCK y SERVICIOS LTDA. de la ciudad de Latacunga.

In the present research work, different conceptualizations that define the quality of service in a financial institution were reviewed, having as objective to evaluate the perception of the quality of service by the external clients Cooperativa de Ahorro y Crédito “UNIBLOCK” y Servicios Ltda. of the...

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Bibliografski detalji
Glavni autor: Molina Maigua, Nelly Marisol (author)
Daljnji autori: Pilatasig Tipanluisa, Tatiana Belén (author)
Format: bachelorThesis
Jezik:spa
Izdano: 2020
Teme:
Online pristup:http://repositorio.utc.edu.ec/handle/27000/5936
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