Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.

Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.

The objective of this research project is to evaluate the quality of the service at Distribuidora KCentro Pika.To develop, a qualitative methodology was applied, and the research was descriptive, explanatory, where was necessary data getting and its analysis. To determine the results, the Servqual m...

Full description

Saved in:
Bibliographic Details
Main Author: Sarabia Sánchez, Dayana Lizbeth (author)
Other Authors: Simba Lema, Ximena del Rocío (author)
Format: bachelorThesis
Language:spa
Published: 2018
Subjects:
Comercial
Modelo Servqual
Calidad de servicio
Satisfacción del cliente
Online Access:http://repositorio.utc.edu.ec/handle/27000/5887
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

http://repositorio.utc.edu.ec/handle/27000/5887

Similar Items