Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.
The objective of this research project is to evaluate the quality of the service at Distribuidora KCentro Pika.To develop, a qualitative methodology was applied, and the research was descriptive, explanatory, where was necessary data getting and its analysis. To determine the results, the Servqual m...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2018
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| Online Access: | http://repositorio.utc.edu.ec/handle/27000/5887 |
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