Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.

The objective of this research project is to evaluate the quality of the service at Distribuidora KCentro Pika.To develop, a qualitative methodology was applied, and the research was descriptive, explanatory, where was necessary data getting and its analysis. To determine the results, the Servqual m...

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Bibliografiske detaljer
Hovedforfatter: Sarabia Sánchez, Dayana Lizbeth (author)
Andre forfattere: Simba Lema, Ximena del Rocío (author)
Format: bachelorThesis
Sprog:spa
Udgivet: 2018
Fag:
Online adgang:http://repositorio.utc.edu.ec/handle/27000/5887
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