Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.

Evaluación de la satisfacción y calidad del servicio al cliente mediante el modelo SERVQUAL en la distribuidora K-CENTRO PIKA.

The objective of this research project is to evaluate the quality of the service at Distribuidora KCentro Pika.To develop, a qualitative methodology was applied, and the research was descriptive, explanatory, where was necessary data getting and its analysis. To determine the results, the Servqual m...

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Detaylı Bibliyografya
Yazar: Sarabia Sánchez, Dayana Lizbeth (author)
Diğer Yazarlar: Simba Lema, Ximena del Rocío (author)
Materyal Türü: bachelorThesis
Dil:spa
Baskı/Yayın Bilgisi: 2018
Konular:
Comercial
Modelo Servqual
Calidad de servicio
Satisfacción del cliente
Online Erişim:http://repositorio.utc.edu.ec/handle/27000/5887
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Internet

http://repositorio.utc.edu.ec/handle/27000/5887

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