Apply the M/M/C Model of Queuing Theory in a Service System Based on FlexSim Simulation in the Post-COVID
The study includes a literature review, modeling and simulation concepts, applications, FlexSim characterization, and the M/M/C model, i.e., multiple channels. Customer service processes with Coronavirus Disease 2019 (COVID-19) have been affected by dissimilar reasons among them the distancing that...
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| Format: | article |
| Language: | eng |
| Published: |
2022
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| Online Access: | https://link.springer.com/chapter/10.1007/978-3-031-19682-9_32 https://hdl.handle.net/20.500.14809/4440 |
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