Apply the M/M/C Model of Queuing Theory in a Service System Based on FlexSim Simulation in the Post-COVID

The study includes a literature review, modeling and simulation concepts, applications, FlexSim characterization, and the M/M/C model, i.e., multiple channels. Customer service processes with Coronavirus Disease 2019 (COVID-19) have been affected by dissimilar reasons among them the distancing that...

• Hlavní autor: Álvarez-Sanchez, Ana (author)
• Další autoři: Suárez del Villar, Alexis (author)
• Médium: article
• Jazyk: eng
• Vydáno: 2022
• On-line přístup: https://link.springer.com/chapter/10.1007/978-3-031-19682-9_32; https://hdl.handle.net/20.500.14809/4440