Experimentation for Chatbot Usability Evaluation: A Secondary Study

Interest in chatbot development is on the rise. As a usability evaluation is an essential step in chatbot development, the number of experimental studies on chatbot usability has grown as well. As a result, we think a systematic mapping study is opportune. We analyzed more than 700 sources and retri...

• Главный автор: Ren, Ranci (author)
• Другие авторы: Zapata, Mireya (author), Castro, John (author), Dieste, Oscar (author), Acuna, Silvia (author)
• Формат: article
• Язык: eng
• Опубликовано: 2022
• Online-ссылка: https://ieeexplore.ieee.org/document/9687577; https://hdl.handle.net/20.500.14809/3034