Experimentation for Chatbot Usability Evaluation: A Secondary Study

Interest in chatbot development is on the rise. As a usability evaluation is an essential step in chatbot development, the number of experimental studies on chatbot usability has grown as well. As a result, we think a systematic mapping study is opportune. We analyzed more than 700 sources and retri...

• Yazar: Ren, Ranci (author)
• Diğer Yazarlar: Zapata, Mireya (author), Castro, John (author), Dieste, Oscar (author), Acuna, Silvia (author)
• Materyal Türü: article
• Dil: eng
• Baskı/Yayın Bilgisi: 2022
• Online Erişim: https://ieeexplore.ieee.org/document/9687577; https://hdl.handle.net/20.500.14809/3034