Experimentation for Chatbot Usability Evaluation: A Secondary Study
Interest in chatbot development is on the rise. As a usability evaluation is an essential step in chatbot development, the number of experimental studies on chatbot usability has grown as well. As a result, we think a systematic mapping study is opportune. We analyzed more than 700 sources and retri...
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| Other Authors: | , , , |
| Format: | article |
| Language: | eng |
| Published: |
2022
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| Online Access: | https://ieeexplore.ieee.org/document/9687577 https://hdl.handle.net/20.500.14809/3034 |
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