Calidad del servicio y su influencia en la satisfacción de los clientes de los hoteles de la ciudad de Portoviejo
The objective of this study was to evaluate the quality of service to improve customer satisfaction in hotels in the city of Portoviejo. The type of research used is mixed with a descriptive approach. In the first phase, a diagnosis of the quality of hotel service in the city was carried out, identi...
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| Format: | bachelorThesis |
| Idioma: | spa |
| Publicat: |
2024
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| Accés en línia: | http://repositorio.espam.edu.ec/handle/42000/2427 |
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