Calidad del servicio y su influencia en la satisfacción de los clientes de los hoteles de la ciudad de Portoviejo

The objective of this study was to evaluate the quality of service to improve customer satisfaction in hotels in the city of Portoviejo. The type of research used is mixed with a descriptive approach. In the first phase, a diagnosis of the quality of hotel service in the city was carried out, identi...

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Bibliografiske detaljer
Hovedforfatter: Vilela Illescas, Erick Javier (author)
Andre forfattere: Mendoza Muñoz, Alexi Andrés (author)
Format: bachelorThesis
Sprog:spa
Udgivet: 2024
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Online adgang:http://repositorio.espam.edu.ec/handle/42000/2427
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